Returns, Exchanges, and Refunds

Eligibility Period for Returns

puracy applies this customer standard: Customers have 30 days from delivery to ask for a no-reason return or an exchange. Authorization must be obtained from support@puracyworks.shop or 512-680-8816 before shipment back to us.

Problems with an Order

Under the customer terms maintained by puracy, report damage, a defect, a wrong item, or a missing item promptly to support@puracyworks.shop. Include the order number and useful photographs or details so we can arrange a merchant-paid return, replacement, exchange, or refund.

Return Destination

In administering this part of the store, puracy follows this rule: the default return address is 2949 Brentwood Dr, Baton Rouge, Louisiana, 70809, United States. Do not mail a return until customer service confirms authorization and provides the correct routing instructions.

No-Reason Return Exceptions

Under the customer terms maintained by puracy, the listed categories are not eligible for a change-of-mind return. This restriction never removes the customer's rights when an item is damaged, defective, incorrectly supplied, or missing.

• Customized or personalized goods
• Clearance or Final Sale goods
• Gift cards
• Opened intimate, personal-use, or hygiene-sensitive goods
• Damaged, defective, wrong, or missing items remain eligible for consumer remedies

Who Pays Return Shipping

The approach used by puracy is as follows: Approved return shipping is paid by the merchant for both no-reason returns and quality-related claims. A prepaid label or another merchant-paid arrangement will be provided.

Refund Method and Timing

Under the customer terms maintained by puracy, once inspection confirms approval, the refund is initiated to the original form of payment within 5–10 business days. Any later posting delay is controlled by the payment provider.

Order Cancellation

puracy applies this customer standard: A cancellation may be requested before shipment, provided fulfillment has not progressed too far to stop. After shipment, the order is handled under this Refund Policy.

Business Contact Record

• Brand: puracy
• Email: support@puracyworks.shop
• Phone: 512-680-8816
• Company and default return address: 2949 Brentwood Dr, Baton Rouge, Louisiana, 70809, United States