Customer Questions and Answers

Which addresses are eligible for shipping?

Only valid United States destinations are served, with no charge for standard shipping. This is the operating standard followed by puracy.

What is the return and exchange period?

puracy applies this customer standard: A no-reason return or exchange may be requested within 30 days after delivery. Approved return shipping is paid by the merchant for no-reason and quality-related requests.

How long do processing and transit take?

Processing normally takes 1–2 business days, followed by an estimated 4–6 business days in carrier transit. Tracking is provided after dispatch. puracy applies this rule to the relevant orders and requests.

Where will my refund go?

For customers of puracy, approved refunds are initiated to the original payment method in 5–10 business days after the return is received and reviewed.

Are any items Final Sale?

Under the customer terms maintained by puracy, no-reason returns exclude personalized items, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive goods, without limiting remedies for damage or defects.

May I cancel before shipment?

Contact support quickly if the order has not shipped; after dispatch, the return and refund rules apply. This is the operating standard followed by puracy.

How do I find care or safety information?

Review the individual product page for available size, material or ingredient, care, intended-use, and safety information. Details differ by item. puracy applies this rule to the relevant orders and requests.

When is support available?

In administering this part of the store, puracy follows this rule: support is available at support@puracyworks.shop and 512-680-8816 from Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles); mail may be sent to 2949 Brentwood Dr, Baton Rouge, Louisiana, 70809, United States.

Store Contact Details

• Brand: puracy
• Email: support@puracyworks.shop
• Phone: 512-680-8816
• Company and default return address: 2949 Brentwood Dr, Baton Rouge, Louisiana, 70809, United States